1. Who We Are

Legal Entity: Key Nutrition, LLC
DBA: Next Level Coaching

2. Information We Collect

We may collect information you provide directly and information collected automatically, including:

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Account information (login credentials if applicable)
• Payment information (processed by third-party payment processors; we typically do not store full card details)
• Form submissions, questionnaires, and messages you send us
• Coaching-related information you choose to share (such as goals, preferences, and lifestyle details)

2.2 Information Collected Automatically

• Device and browser data (IP address, browser type, operating system)
• Usage data (pages viewed, time on site, referring URLs)
• Cookies and similar technologies (see Section 7)

2.3 Sensitive Information

We do not intentionally collect sensitive personal information unless you voluntarily provide it in connection with coaching. Please avoid submitting medical details unless specifically requested and necessary for your coaching.

3. How We Use Your Information

We use information we collect for purposes that may include:

• Providing and delivering coaching services, programs, and content
• Responding to inquiries and providing customer support
• Processing payments and managing purchases
• Scheduling, reminders, and other service-related communications
• Improving our website, services, and user experience
• Marketing and promotional communications (subject to your preferences and opt-outs)
• Preventing fraud, abuse, and unauthorized access
• Complying with legal obligations

4. How We Share Your Information

We may share your information only as necessary, including:

• Service providers: Vendors who help operate our website and business (e.g., hosting, analytics, scheduling, email/SMS tools, payment processors)
• Legal compliance: When required to comply with law, regulation, legal process, or government request
• Business transfers: In connection with a merger, sale, financing, or acquisition of all or part of our business

We do not sell your personal information to third parties. We do not share your phone number with third parties for their own marketing purposes.

5. Email Communications

If you provide your email address, we may send you transactional emails (e.g., receipts, account notices, scheduling) and, if you opt in, marketing emails (e.g., updates, offers, educational content).

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails. Transactional emails may still be sent as necessary to provide services.

6. SMS / Text Message Communications

If you provide your phone number and opt in, we may send SMS messages from Key Nutrition, LLC (DBA Next Level Coaching) for:

• Transactional messages (e.g., appointment reminders, account updates, program notifications)
• Promotional messages (e.g., marketing and special offers) only if you separately consent to marketing texts

SMS Disclosures:

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for help
• Consent is not a condition of purchase

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, understand usage, and support marketing efforts. Cookies may collect information such as browser type, time spent on pages, and referring pages.

You can control cookies through your browser settings. Disabling cookies may impact certain site functionality.

8. Analytics and Advertising

We may use analytics and advertising tools (such as Google Analytics, Meta Pixel, or similar services) to understand website performance and to market our services. These tools may use cookies and similar technologies.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal compliance).

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Requesting access to the personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of your personal information (subject to legal exceptions)
• Opting out of marketing emails and promotional SMS

To submit a request, contact us using the information in Section 14.

12. Children’s Privacy

Our website and services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Key Nutrition, LLC
DBA Next Level Coaching
Email: info@becomenextlevel.com
Website: www.becomenextlevel.com

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Optional State-Specific Notice (Add If Applicable)

If you are subject to state privacy laws (such as California, Colorado, Virginia, Connecticut, or Utah), you may have additional rights. We will honor applicable requests as required by law.